Helpful Information If You Need To Make A Return

Return Policy

No worries! You have a comfortable window of 7 days from the date your items were received to initiate a return. To get the ball rolling, simply drop us an email to start the return process. We're here to help make it as smooth and hassle-free as possible.

You must contact us via email within 7 days of your receipt of your order to initiate a return.

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. 

We always take pride in our product quality and our strict quality control system. In order to provide you with maximum peace of mind, we offer a 7 days return policy after you received the item (which is shown by the delivery information).

If you have any problems about the item you purchased, please contact our customer service department through e-mail: contact@windy-sea.com within 7 days after receiving your order (which is shown by the delivery information). We will do our best to support your request.

I Return Process

To guarantee a fast and efficiently warranty process: 

1. Please inform us your order number, describe the issue of the product and provide us pictures that can display the problem.
2. Our customer service department will reply you within 24 hours in business day and 48 hours in non-business days after receiving the emails.
3. Please do not return your products directly to the address on the package that you have received. The return address that provided by our customer service is valid only! Any return or exchange will be valid only if our customer service department accepted. And you are responsible for the loss due to the wrong address.
4. If you do not provide sufficient information, we have the right to reject your request for return. Thank you for your understanding and we deeply appreciate your cooperation.

II Return Policy

1. About color difference:

Please notice that there might be a slight color difference between the product picture on our website and the actual product due to different monitors’ settings. We are committed to presenting the true appearance of the product, including its color.

But sometimes the color difference is inevitable. We are grateful if you can understand and accept the slight color difference.

If there was a large color gap between the actual product and the color displayed on our website. You can return the item. When you provide picture evidences, please take pictures of the product under natural daylight. Do not take any pictures under nighttime lighting or under intense sunlight. These extreme conditions can cause unrealistic appear of the picture.

1. Please notice that any item that has been used does not qualify for a return. PReturn items in the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way, and the label should be attached.
2. About the shipping fee:
3. Customer is responsible for the return shipping fee.

1. No exchange or return on promotional items.
2. You can exchange your item if the size is not suitable, the color is not your favorite or the other personal reasons. But the shipping fee of this exchange including your delivery and our delivery is your responsibility. In view of your cost, we suggest you to return your item and place a new order. Shipping fee policy is same as point.

III Package Returned 

1. Please inform us of the return tracking number after you returned your items.
2. Please use USPS with tracking to mail your return to us.  Do not choose Fedex or DHL.
3. In case you have any other questions, please do not hesitate to get in touch with our customer service: contact@windy-sea.com

Return shipping cost

1.The customer is responsible for all return shipping fees for personal reason. We will responsible for the return shipping cost if there is a quality issue.

2.If the products received are damaged or not correct, Windy-Sea.com will replace the product.

3.  The refund will be returned to the card, PayPal or the form of payment you used to pay for the items originally.